Privacy Policy
How Groom Bazar uses order, account and contact information, browser storage and service providers to operate its Bangladesh online store.
Information used to run the store
When you order, register or contact support, we use the information you provide, such as your name, phone number, email where supplied, delivery address, order items and support messages. Account credentials are protected; do not share your password or OTP with anyone. Technical request and security logs may include an IP address and browser information.
Why we use it
We use this information to verify access, process orders, arrange delivery, provide customer support, handle returns and prevent misuse. Transactional SMS may be used for verification and order updates. Payment references and payment status may be recorded for reconciliation; do not send full card details or wallet credentials to customer support.
Service providers and public uploads
Necessary order and delivery details are shared with the courier and relevant payment or messaging provider to perform the requested service. Hosting and security providers process data needed to operate and protect the store. Groom Bazar uses Cloudflare for delivery and security services, and R2 object storage for store media.
Product photos and images deliberately submitted for publication with a review may be publicly accessible. Do not include phone numbers, addresses, identification documents or other sensitive information in an image intended for a public review.
Browser storage and cookies
The store uses browser storage and cookies for functions such as your cart, saved products, session and preferences. Clearing this storage can remove saved items or sign you out. Security services may also use necessary cookies. Third-party sites linked from this store operate under their own privacy policies.
Retention and your requests
We retain information needed for orders, support, accounting and applicable obligations, and restrict access to people and providers who need it for these purposes. Contact us to request access to or correction of your information, or to ask about account deletion. Some transaction records may need to be retained even after an account is closed.
Use the public contact details on our Contact page for privacy questions. Include only enough information to identify your request; support may ask for verification before releasing or changing account information.