Warranty Policy
Understand model-specific brand, replacement and service warranty coverage, claim requirements and support at Groom Bazar in Bangladesh.
Coverage depends on the product
The warranty type, provider and duration stated for your exact model and invoice apply. A brand name alone does not establish warranty coverage. If a product page does not state a warranty period, ask our team to confirm it before ordering. Warranty periods start from delivery unless the product terms state otherwise.
Making a claim
Contact us within the stated warranty period with your order number, invoice, model and a description or video of the fault. Keep the original box and all accessories. Our team will give you the handover instructions and coordinate with the brand or supplier where applicable. Brand assessment commonly takes 10–15 working days.
Replacement and service
Where replacement warranty is explicitly included, it covers a confirmed manufacturing fault and normally allows one replacement within the stated period. The product must be returned with its accessories and without physical damage. Supplier-led replacement can take 3–4 weeks.
Service warranty applies only when listed for that model. Eligible service covers labour; replacement parts may be chargeable and require your approval before work. Service usually takes 3–15 working days depending on assessment and parts availability. No single warranty duration applies to every item.
Exclusions and early delivery issues
Physical damage, scratches or dents, unauthorised repair, misuse, and damage from water, fire or unsuitable voltage are excluded unless the product-specific warranty explicitly covers the issue. Follow the model’s cleaning and water-resistance instructions.
For a damaged, incorrect or incomplete delivery, follow our Return & Refund Policy promptly. For a product explicitly sold without warranty, report an arrival issue within 3 days; supplier assistance is considered case by case and is not a promise of replacement.