Return & Refund Policy
Read Groom Bazar’s 7-day return request conditions, unboxing evidence requirements, product checks and refund processing information.
Request a return within 7 days
Please inspect your delivery and keep a complete unboxing video. Request an eligible return within 7 days of delivery. Products must be unused, intact and in their original sealed condition. A product explicitly marked non-returnable on its page is excluded from the standard return option.
Report damaged, defective, incorrect, incomplete or materially misdescribed deliveries with your order number and full unboxing video. Support will review the issue and provide return instructions. Opening a package to document an arrival fault should be explained with that evidence; please do not continue using the item.
Packaging and inspection
Include the original box, tags, manual, warranty card, accessories and any included gifts. Pack safely without sticking tape directly to the manufacturer’s box. Put your order number and return tracking reference inside the parcel and keep the courier receipt. Contact support before sending a parcel so the correct return destination can be confirmed.
Returned items are checked after receipt. A return may be declined if the stated condition or evidence requirements are not met; our team will explain the result and arrange the next step. Used items and issues after the return period follow any applicable product warranty.
Products without warranty
Where the listing explicitly states no warranty or replacement, report an arrival issue within 3 days. We may coordinate with the supplier in individual cases, but replacement is not guaranteed. This early reporting rule is separate from the 7-day request window for otherwise eligible unused returns.
When refunds start
For an accepted return, refund processing starts after the item reaches us and passes inspection. For a cancellation, it starts after the cancellation is accepted; for a failed delivery, after the parcel returns to the seller. The approved refund includes the eligible product amount and shipping fee. Any applied discount or cashback is accounted for in the actual amount paid.
Refund method and timing
For cash-on-delivery orders, an approved refund is paid by bank deposit, normally within 5 working days after processing. Support will confirm the account securely; never send a password, PIN or OTP.
If an online payment method was available and used for your order, its refund route applies: bKash 2–5 working days, debit/credit card 4–10 working days, Rocket 2–7 working days or DBBL Nexus 7 working days. Instalment refunds can take 7–10 working days. These timings do not mean every payment method is currently offered; use the methods displayed at checkout. Bank holidays and weekends are excluded.